If you wish to proceed to a cancellation, it must be in writing by email or online directly through the system. Before the confirmation of each reservation, the system shows in detail the cancellation policy applied for this particular booking, which can be different per hotel and per season. Particular attention should be paid to “Non Refundable” Bookings, which cannot be canceled nor amended. If you cannot see cancellation conditions online through your screen, then General Cancellations Apply, which are as follows:
- Cancellation up to 72 hours before check in, no cancellation fee.
- Cancellation 72 hours before check in or no-show at the hotel bring charged 100% of the reservation.
To amend a booking before the start of the cancellation, modification can be done without charge. A prerequisite is availability on the new date and there is no difference in price. If there is a difference in price, the customer is informed in advance if required agrees to pay the difference. Any modification is considered as a new booking, with new terms and conditions, so original booking is considered as a canceled booking. In any case, the client is informed of the precise terms of cancellation / change before finalizing the reservation and must be accepted before making a reservation.